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CES 2026: How automotive CX will drive the future of cars
48% of consumers have four or more loyalty cards saved in digital wallets
40% of consumers say they returned products due to incorrect information
48% of CX leaders plan to access AI via BPO partners
Google UX director teaches the best way to map out critical user journeys
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CES 2026: How automotive CX will drive the future of cars
48% of consumers have four or more loyalty cards saved in digital wallets
40% of consumers say they returned products due to incorrect information
48% of CX leaders plan to access AI via BPO partners
Google UX director teaches the best way to map out critical user journeys
Strategy
Medallia solutions principal offers ideas on closing skills gaps revealed in CSPN report
How Krispy Kreme filled a donut-sized hole in its customer journey map
Inside the quest for the CX single source of truth with Comcast, Discover and others
What Sport Chek’s CX team wants to know about its ‘Pick Up and Pay’ experience
BRP VP of digital consumer experience steers towards a data-driven future
Gap Inc. consumer insights manager explains how survey data is informing CX decisions
Nearly half of consumers say they’re spending more time researching online purchases
How Sephora gave its digital customer experience a makeover
CIBC, TSB and Caixa chat about using virtual assistants in banking
Sitel study shows less than half of consumers feel brands’ CX strategies are working
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