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Retail strategies for revamping the in-store experience in 2026
48% of consumers have four or more loyalty cards saved in digital wallets
Google UX director teaches the best way to map out critical user journeys
5 AI in customer experience courses to enhance your skill set
Just 35% of consumers are completely satisfied with brand relationships
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Home
About
Subscribe
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Looking for The360Mag?
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Retail strategies for revamping the in-store experience in 2026
48% of consumers have four or more loyalty cards saved in digital wallets
Google UX director teaches the best way to map out critical user journeys
5 AI in customer experience courses to enhance your skill set
Just 35% of consumers are completely satisfied with brand relationships
Strategy
The CX downsides of ‘dogfooding’
Casey’s VP of digital experience shares the ingredients that brought greater convenience to ordering pizza
65% of CX leaders admit their organizations don’t measure empathy
The future of ‘phygital’ retail experiences: A strategic CX guide
Why Tropicana Crunch has all the ingredients of great CX
What Elon Musk’s CX track record says about the potential future of Twitter
Why Christian Dior’s new Paris flagship became more than a store
What customer support in the metaverse could look like
Think carefully about what you call your loyalty program members
Here’s how Amazon makes small but critical tweaks to the customer journey
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