Strategy

BMW heated seats
Why microtransactions put BMW in the hot seat
Linktree CEO marketplace
Linktree CEO wants to help creators and brands streamline the customer journey across digital experiences
Bluecore non-active-buyers
Even at-risk or ‘lost’ shoppers are 37% more likely to purchase again
The ultimate CX takeaway from Rogers’ Internet outage
LAFC Mixhalo
LA Football Club takes a kick at immersive audio to enrich fan experiences
Why Air Canada is hitting turbulence as it reroutes its customer journey
AI contact center transcripts
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts
Mini puzzle
Mini’s drive to deliver a ‘surprise and delight’ CX moment
Webex hologram
An inside look at Webex Hologram’s potential to reimagine customer experiences
Bringing CX and design together with Gusto
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