Strategy

Memes in CX Doing Things Media

Doing Things Media president shares how memes in CX could make brands and their customers smile

The CX question that needs to be answered: ‘What would the human do?’

CX consultants point out the post-pandemic practices worth keeping

UK report tells CX leaders to introduce ‘positive brand friction’ for better experiences

Zappos exec outlines the ‘triangle of accountability’ that guides its customer service approach

Eddie Van Halen CX

What Eddie Van Halen understood about CX

Forrester touchless contactless FeedbackNow

Forrester chief business technology officer discusses CX use cases for touchless FeedbackNow product

What LinkedIn Stories tell us about CX in social media

Isobar CMO study concludes the ‘C’ in CX should now stand for ‘creative’

Comcast improves agent performance and Valvoline transforms call handling using NICE tools