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Republix CEO proposes an agency experience for brand customers that’s not a holding company
95% of consumers want a human to run online chat vs. a chatbot
How Generali’s chief customer officer is helping the insurance giant become a ‘lifetime partner’
The Body Shop’s global customer director gives an inside look at a beauty brand’s CX facelift
Why the CX community needs a Self-Service Gap Score
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Home
About
Subscribe
FAQ
Now
Week
Month
Republix CEO proposes an agency experience for brand customers that’s not a holding company
95% of consumers want a human to run online chat vs. a chatbot
How Generali’s chief customer officer is helping the insurance giant become a ‘lifetime partner’
The Body Shop’s global customer director gives an inside look at a beauty brand’s CX facelift
Why the CX community needs a Self-Service Gap Score
Strategy
Medallia solutions principal offers ideas on closing skills gaps revealed in CSPN report
How Krispy Kreme filled a donut-sized hole in its customer journey map
Inside the quest for the CX single source of truth with Comcast, Discover and others
What Sport Chek’s CX team wants to know about its ‘Pick Up and Pay’ experience
BRP VP of digital consumer experience steers towards a data-driven future
Gap Inc. consumer insights manager explains how survey data is informing CX decisions
Nearly half of consumers say they’re spending more time researching online purchases
How Sephora gave its digital customer experience a makeover
CIBC, TSB and Caixa chat about using virtual assistants in banking
Sitel study shows less than half of consumers feel brands’ CX strategies are working
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