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Sendoso chief customer officer says connection is now more important than a product
Why Amazon’s Ring takes a ‘neighborhood experience’ approach to customer service
What the ‘Great Resignation’ means for CX careers
Rakuten Ready clocks the differences in time across in-store, curbside and drive-thru experiences
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
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Home
About
Subscribe
FAQ
Now
Week
Month
Sendoso chief customer officer says connection is now more important than a product
Why Amazon’s Ring takes a ‘neighborhood experience’ approach to customer service
What the ‘Great Resignation’ means for CX careers
Rakuten Ready clocks the differences in time across in-store, curbside and drive-thru experiences
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
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Digital projects to improve CX running five months behind schedule on average
What Zendesk’s SurveyMonkey acquisition signals for the CX technology sector
How CX can save the holiday season amid supply chain challenges
71% of firms increased their CX budget in 2021
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