Strategy

The trouble with Dunkin Donuts’ loyalty program revamp
Holiday shopping experience forecast: 94% online, 73% in-store
CX Day 2022: CXPA releases Book of Knowledge, forms new partnerships and more
47% of CX pros focuses on closing the promise-delivery gap
Is life-centric the new customer-centric?
CallMiner CMO talks through the business case for conversational intelligence
45% of global retailers admit they’re dedicating minimum budget to improve commerce capabilities
How to make pricing a positive part of your customer experience
The big CX decisions to make amid a recession
52% of customers say in-store remains their favorite way to shop
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