Strategy

Customers aren’t always red-faced because they’re angry
Are you ‘quiet closing?’ Your customers deserve better
ServiceNow shows how gen AI could rescue your Starbucks order
How Amazon pursues innovation in customer service
How asking for tips at self-checkout kiosks affects CX
Why ‘John’s breakfast’ should make every CX leader hungry to do more
Jim Davies, Collaborio CXO
Calabrio CXO offers tips to support contact center agents’ mental health
Yelp video reviews
What video will bring to the Yelp experience
53% of execs say they’ll ‘protect’ CX from cost optimization
CX lessons from the belated ‘Love Is Blind’ livestream
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