Leadership

Meet the new chief customer officer at Macy’s and 10 other firms
Epicor CX VP offers 5 tips to develop customer centricity among employees
Uniphore, Sprinklr and Drift execs discuss enterprise AI opportunities in CX
Best Buy execs offer 5 CX best practices
GTAA Toronto Pearson passenger experience
What the GTAA is doing to enhance the passenger experience at Pearson
Manu Steijaert McDonald's
McDonald’s chief customer officer serves up his CX priorities
Ford CX strategy
How Ford’s focus on CX is gaining traction
The CX habit that Forrester says will define customer-obsessed leaders
How Kimberly-Clark uses data to bring better digital experiences to life
SugarCRM chief customer officer is aiming for the CX sweet spot
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