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3 CX lessons from the CEO of Nelson
Google UX director teaches the best way to map out critical user journeys
What solving a wuzzle can teach you about tackling CX
79% of consumers say poor retail personalization is not a rare occurrence
Retail strategies for revamping the in-store experience in 2026
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
3 CX lessons from the CEO of Nelson
Google UX director teaches the best way to map out critical user journeys
What solving a wuzzle can teach you about tackling CX
79% of consumers say poor retail personalization is not a rare occurrence
Retail strategies for revamping the in-store experience in 2026
Leadership
It’s not just Neil Young vs. Spotify. It’s CX vs the creator economy
Chief customer officer conversations: Bluecore’s Ryan Deutsch on how to be an omnichannel thinker
Why the CX and UX silos need to be broken to deliver better experiences
How to adapt CX metrics amid the shift to digital-first experiences
What the ‘Great Resignation’ means for CX careers
‘Customer crimes’ and how to combat them
One nation, under CX: What Biden’s executive order means for the future of citizen experiences
10 Standout CX moments in 2021: Smart moves from Neflix, Nike, Lego and more
How AWS can demonstrate some CX leadership after its outage
Nieman Marcus exec offers a vision for keeping its associates at the heart of luxury retail experiences
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