Leadership

Meet the new chief customer officers at Mars, SAP, Gong and more
In praise of the non-linear CX career path
Liveops VP explains its approach to sandboxing AI contact center projects
Building customer agency into AI-powered customer experiences
CES 2026: How automotive CX will drive the future of cars
SAP CX CMO foresees a big shift in customer loyalty in 2026
SAS CMO makes the case for community-driven CX in B2B
Spotify product director lays down how AI can enhance both audience and artist experiences
SAP CX exec walks through loyalty management and engagement tools
Authenticx CTO offers AI governance guidance
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