UX

Air Canada director reveals the ‘Trojan horse’ that introduced its improved design system
54% of consumers are interrupted three times or more per digital experience
61% of business professionals say demand for experience research is increasing
10 must-read stories from 360 Magazine’s first 100 newsletters
UserTesting 2022 State of CX Industry report
39% more firms have added dedicated CX and UX teams since 2020
CX and UX
Why the CX and UX silos need to be broken to deliver better experiences
How Pinterest researches customers’ current and future needs
Sephora digital CX
How Sephora gave its digital customer experience a makeover