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31% of retailers say AI wrongly took action on a shopper’s account
Microsoft technologist warns of repeating the ‘Clippy’ mistake with AI
48% of shoppers expect order confirmations within one minute
43% of consumers feel more loyal to the AI shopping tools than retailers
74% of brands using ‘action-taking’ AI see improved resolution rate
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
31% of retailers say AI wrongly took action on a shopper’s account
Microsoft technologist warns of repeating the ‘Clippy’ mistake with AI
48% of shoppers expect order confirmations within one minute
43% of consumers feel more loyal to the AI shopping tools than retailers
74% of brands using ‘action-taking’ AI see improved resolution rate
Twitter
The fight against customer service fraud is about to get ugly
When a different level of CX is indicated by a blue check mark
The thin line you’re walking when responding to customers on TikTok
What Elon Musk’s CX track record says about the potential future of Twitter
3 CX lessons from Twitter’s farewell to Fleets
Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition
Use Twitter in your CX strategy and boost customer satisfaction 19%, research says
Zendesk Explore Enterprise adds live team dashboards to help CX pros act faster
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