social media

Games people play (on LinkedIn)
TikTok team lead explains how it makes predictions that benefit customers
Kustomer CMO: CX should start at ‘Hello,’ not ‘Help!’
71% of consumers define word of mouth as IRL recommendations
Smile, you’re on Customer Experience Camera!
How to use TikTok in customer experience design
The thin line you’re walking when responding to customers on TikTok
6 in 10 consumers are ‘underwhelmed’ by CX via social media
social media for customer service CX
The state of customer service via social media in 2022
3 CX lessons from Twitter’s farewell to Fleets