self-service

The big CX decisions to make amid a recession
Talkdesk AI self-service contact centers
AI self-service drops 9% among contact centers
Coveo 2022 relevance report: service
46% of customers rarely or never complain about bad experiences, but . . .
Nearly half of customer service workers avoid calling contact centers in their personal lives
7-Eleven 7Now CX
7-Eleven exec shares the self-service strategy that’s bringing more convenience to its 7Now delivery experience
bean dad self-service
Where ‘Bean Dad’ went wrong with his self-service strategy
Zoomin self-service CX
Zoomin CEO explains how ‘the most boring content’ can help companies improve their CX
Sitel CX data suggests brands are enjoying a ‘state of grace’ from forgiving consumers