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48% of shoppers expect order confirmations within one minute
52% of customers say their last ‘effortless experience’ involved a human being
A CX leader creates a ‘role builder’ to help his peers and recruiters connect
Meet the new chief customer officers at The Hershey Company, Coke Florida and more
Apple just recharged its customer-centricity cred
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
48% of shoppers expect order confirmations within one minute
52% of customers say their last ‘effortless experience’ involved a human being
A CX leader creates a ‘role builder’ to help his peers and recruiters connect
Meet the new chief customer officers at The Hershey Company, Coke Florida and more
Apple just recharged its customer-centricity cred
reviews
A quarter of consumers say they’re more skeptical of reviews on retail sites
Stop begging for conditional customer reviews
34% of consumers don’t trust reviews with ‘excessive’ praise
What video will bring to the Yelp experience
Review volumes are up 12%, but sentiment is dropping
How Pandora is improving its ability to hear (and act on) listener feedback
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Home
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FAQ
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