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Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
reviews
A quarter of consumers say they’re more skeptical of reviews on retail sites
Stop begging for conditional customer reviews
34% of consumers don’t trust reviews with ‘excessive’ praise
What video will bring to the Yelp experience
Review volumes are up 12%, but sentiment is dropping
How Pandora is improving its ability to hear (and act on) listener feedback
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