remote work

National Customer Service Week is a joke
83% of customer service managers adding gig talent in the next two years
CX teams hybrid work
61% of CX teams will operate on a hybrid work model over the next year
85% of contact center employees seek shift to permanent WFH
Pathlight chief customer officer addresses three contact center challenges that aren’t going away
79% of CX leaders say agents are working as well or better at home than in the contact center
chief experience officer John Maeda Publicis Sapient
Chief experience officer John Maeda delves into the elements that make distributed work successful