personalization

53% of consumers worry AI-enabled support poses privacy risks
43% of business leaders believe customers are losing interest in loyalty programs
26% of Gen Z seek brands offering ‘memorable experiences’
3 ways Willie Wonka demonstrated a sweet approach to CX
46% of consumers wary about the role AI plays in retail experiences
The real trick to ‘magical moments’ in CX
74% of car buyers say personalized CX influences their purchase decisions
Chief customer officer conversations: Fetch’s David Sommer on making loyalty programs fun
60% of banks worry economic downturn could halt digital expansion
78% of consumers say their tastes change every few months