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Why Coinbase’s customer service issues made the nightly news
Amazon Connect VP on combining AI with human care in customer service
77% of consumers usually feel frustrated while holiday shopping online
Holiday shopping experience forecast: 94% online, 73% in-store
86% of retailers face challenges staffing customer-facing roles
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Why Coinbase’s customer service issues made the nightly news
Amazon Connect VP on combining AI with human care in customer service
77% of consumers usually feel frustrated while holiday shopping online
Holiday shopping experience forecast: 94% online, 73% in-store
86% of retailers face challenges staffing customer-facing roles
Nike
The CX stakes in the Nike-Lululemon lawsuit
10 Standout CX moments in 2021: Smart moves from Neflix, Nike, Lego and more
Topbox VP talks to CXPA about identifying insights, getting business unit leaders to act and calculating ROI
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