metrics

Brad Cleveland CX
Former ICMI CEO Brad Cleveland sees the potential for anyone to become a CX co-pilot
Gartner CX growth companies
Gartner analyst shows the link between CX data and company growth (especially when product managers are involved)
TM Forum telecom CX survey
TIBCO, ServiceNow and SAP execs assess TM Forum’s CX research on telcos
CXPA CX KPIs
CX leaders point out the KPIs and metrics that manage to overlook customers