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UMB Bank, M&G and AES explore CX transformation opportunities in financial services
Sunwing CMO offers a guided tour of the firm’s digital CX strategy
Only 9% of contact center agents list ‘quality, empathy and listening’ as greatest strengths
RR Donnelley & Sons VP of CX solutions foresees transcending personas to ‘segments of one’
Nuvi execs share all the feels CX pros could identify with its emotion analytics algorithm
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Home
About
Subscribe
FAQ
Now
Week
Month
UMB Bank, M&G and AES explore CX transformation opportunities in financial services
Sunwing CMO offers a guided tour of the firm’s digital CX strategy
Only 9% of contact center agents list ‘quality, empathy and listening’ as greatest strengths
RR Donnelley & Sons VP of CX solutions foresees transcending personas to ‘segments of one’
Nuvi execs share all the feels CX pros could identify with its emotion analytics algorithm
Merkle
70% of Millennial and Gen Z customers write off B2B vendors before even contacting them
Customers will only spare one minute to fill out a survey for personalization purposes
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