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31% of retailers say AI wrongly took action on a shopper’s account
Microsoft technologist warns of repeating the ‘Clippy’ mistake with AI
48% of shoppers expect order confirmations within one minute
43% of consumers feel more loyal to the AI shopping tools than retailers
74% of brands using ‘action-taking’ AI see improved resolution rate
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
31% of retailers say AI wrongly took action on a shopper’s account
Microsoft technologist warns of repeating the ‘Clippy’ mistake with AI
48% of shoppers expect order confirmations within one minute
43% of consumers feel more loyal to the AI shopping tools than retailers
74% of brands using ‘action-taking’ AI see improved resolution rate
McDonald’s
McDonald’s product exec serves up the keys to its customer-centric strategy
McDonald’s chief customer officer serves up his CX priorities
What fast food chains teach us about the link between CX and architecture
McDonald’s forms a CX team and appoints a chief customer officer? I’m lovin’ it!
Dynamic Yield VP discusses how XP Squared will teach experience optimization skills
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Home
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