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61% worry that AI-powered service resolutions will not be implemented
What solving a wuzzle can teach you about tackling CX
Hilton and Universal Music Group share their early AI wins
40% of consumers say they returned products due to incorrect information
In praise of the non-linear CX career path
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
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Month
61% worry that AI-powered service resolutions will not be implemented
What solving a wuzzle can teach you about tackling CX
Hilton and Universal Music Group share their early AI wins
40% of consumers say they returned products due to incorrect information
In praise of the non-linear CX career path
loyalty programs
43% of U.S. consumers more likely to join a loyalty program than last year
48% of consumers have four or more loyalty cards saved in digital wallets
SAP CX CMO foresees a big shift in customer loyalty in 2026
Wildfire CMO demonstrates how brands can offer rewards for AI shopping
46% of execs predict their loyalty program will be irrelevant within three years
81% of consumers want to pick how they earn/choose rewards
43% of business leaders believe customers are losing interest in loyalty programs
72% of customers join a loyalty program before making their first purchase
Will Target’s new paid membership program hit the bullseye?
Nearly 40% of consumers more likely to use loyalty programs this year
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