loyalty programs

SAP CX CMO foresees a big shift in customer loyalty in 2026
Wildfire CMO demonstrates how brands can offer rewards for AI shopping
46% of execs predict their loyalty program will be irrelevant within three years
81% of consumers want to pick how they earn/choose rewards
43% of business leaders believe customers are losing interest in loyalty programs
72% of customers join a loyalty program before making their first purchase
Will Target’s new paid membership program hit the bullseye?
Nearly 40% of consumers more likely to use loyalty programs this year
59% of top retailers say online shoppers only log into their accounts a quarter of the time
The CX truth behind Delta’s SkyMiles debacle