Google

Reputation rebuilds its platform to capitalize on Google AI review summaries
McDonald’s product exec serves up the keys to its customer-centric strategy
Google UX director teaches the best way to map out critical user journeys
What a true Waymo moment feels like
The FTC vs. fake reviews
Google top customer service channel
85% of consumers say Google is their first stop for customer service
Less than a quarter of consumers are comfortable sharing previous purchase data
holiday shopping supply chain cx
How CX can save the holiday season amid supply chain challenges
Google Wait Times
How Google’s ‘Wait Times’ feature could change the service experience
75% of consumers want brands to ask consent before offered targeted ad experiences