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Nestlé lists the ingredients necessary for the sweetest CX
Google UX director teaches the best way to map out critical user journeys
What solving a wuzzle can teach you about tackling CX
92% of firms plan to grow customer education programs
62% of companies allocate 10% or less of their CX budget to AI
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Nestlé lists the ingredients necessary for the sweetest CX
Google UX director teaches the best way to map out critical user journeys
What solving a wuzzle can teach you about tackling CX
92% of firms plan to grow customer education programs
62% of companies allocate 10% or less of their CX budget to AI
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Former P&G execs say better CX requires a business operations ‘revolution’
McDonald’s chief customer officer serves up his CX priorities
How Ford’s focus on CX is gaining traction
How Amazon pursues innovation in customer service
Secrets of an outstanding DTC customer experience
How to use TikTok in customer experience design
UPS CMO retraces the journey the brand took to improve CX
Nationwide’s first chief customer officer on how she defined (and began fulfilling) her role
SAP CX exec breaks down the takeaways from Cyber Week shopping data
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