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CES 2026: How automotive CX will drive the future of cars
The best of 360 Magazine in 2025
CX leader authors book that links human psychology to strategy
The theorist behind ‘decoupling’ is ready to help strengthen the customer value chain
How to develop, share and live up to a customer charter
Gibson changes its CX tune as its embraces the DTC model
Customer experience strategies to offset tariff pain
How Lush applies customer care in the cosmetics space
Retail CX strategies from Anthropologie, Guess, Coach and Sephora
Oh, the humanity! The art of making virtual AI agents resemble real employees