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IBM SVP makes the case for CX to extend into ‘enterprise experience’
Liveops VP explains its approach to sandboxing AI contact center projects
Amazon Connect VP on combining AI with human care in customer service
SAP CX CMO foresees a big shift in customer loyalty in 2026
The subliminal narrative your customers need to see
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Home
About
Subscribe
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Looking for The360Mag?
Now
Week
Month
IBM SVP makes the case for CX to extend into ‘enterprise experience’
Liveops VP explains its approach to sandboxing AI contact center projects
Amazon Connect VP on combining AI with human care in customer service
SAP CX CMO foresees a big shift in customer loyalty in 2026
The subliminal narrative your customers need to see
fan experience
Taylor Swift just remapped the customer journey
Rent Like A Champion CEO gives his play-by-play of effective CX
MLB steps up to the plate with improved fan experiences
LA Football Club takes a kick at immersive audio to enrich fan experiences
How ESPN coached its ‘fanbot’ to ensure it became a true team player
Memmo extends the fan experience with one-to-one connections to celebrities
NBA SVP looks back on building the Bubble and the future of fan experiences
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