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62% of companies allocate 10% or less of their CX budget to AI
68% of consumers call a poor digital experience ‘disrespectful’
Why Coinbase’s customer service issues made the nightly news
SAS CMO makes the case for community-driven CX in B2B
What solving a wuzzle can teach you about tackling CX
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
62% of companies allocate 10% or less of their CX budget to AI
68% of consumers call a poor digital experience ‘disrespectful’
Why Coinbase’s customer service issues made the nightly news
SAS CMO makes the case for community-driven CX in B2B
What solving a wuzzle can teach you about tackling CX
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Why PetSmart and Office Depot joined Grubhub
SupportNinja CEO offers battle plan for blending AI and human CX
3 CX lessons from the CEO of Nelson
Can Gatorade quench customers’ thirst for self-expression?
How the San Jose Sharks attack CX
JetBlue’s airport lounges are filled with CX opportunities
The White House war on customer service ‘doom loops’ explained
Why celebrities don’t make chatbots any better
At least lonely millionaires get 24/7 customer service
Why the hotel guest experience is splintering
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