editor’s note

What Kohl’s store closings tell you about the true state of retail
How Meta’s decision to fire its fact-checkers will change the experience of using Facebook and Instagram
Hollywood’s learnings about theaters vs. streaming proves it’s time to rewrite the CX script
Why Jaguar’s rebrand could still gain traction
Inside Barnes & Noble’s surprising new chapter
Why PetSmart and Office Depot joined Grubhub
Netflix just turned us all into curator-creators
How Bed, Bath & Beyond could return stronger
Can Gatorade quench customers’ thirst for self-expression?
National Customer Service Week is a joke