editor’s note

Why Studs is setting up a chapel in Vegas to celebrate piercings
How Yelp is offering AI to provide brands more CX help
The perfect icon to visual customer experience design
Taylor Swift just remapped the customer journey
What Sam Altman gets wrong about customer service
Why Vogue is giving fashion customers Vette
When airlines let you dance like no one was flying
The subliminal narrative your customers need to see
Why your CX should feel like a weighted sloth
The ugly truth about beautiful customer service staff