editor’s note

Life in the CX slow lane
Who are you calling a Director of CX?
Equinox fitness CX
Equinox’s CX strategy may be in better shape than you think
Why that ‘Happy Holidays! e-mail could ruin your customer experience
The CX genius behind Spotify Wrapped
CX layoffs
Why CX jobs are not immune to layoffs
What Ticketmaster could do to recover its CX mojo after the Taylor Swift debacle
The thin line you’re walking when responding to customers on TikTok
What Airbnb gains from making the ‘gotchas’ more visible
D2L customer experience
Why hybrid learning experiences may or may not made the grade