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Republix CEO proposes an agency experience for brand customers that’s not a holding company
95% of consumers want a human to run online chat vs. a chatbot
How Generali’s chief customer officer is helping the insurance giant become a ‘lifetime partner’
The Body Shop’s global customer director gives an inside look at a beauty brand’s CX facelift
Why the CX community needs a Self-Service Gap Score
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Home
About
Subscribe
FAQ
Now
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Month
Republix CEO proposes an agency experience for brand customers that’s not a holding company
95% of consumers want a human to run online chat vs. a chatbot
How Generali’s chief customer officer is helping the insurance giant become a ‘lifetime partner’
The Body Shop’s global customer director gives an inside look at a beauty brand’s CX facelift
Why the CX community needs a Self-Service Gap Score
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Sunwing CMO offers a guided tour of the firm’s digital CX strategy
Can digital transformation be truly finished when CX work has barely begun?
Why brands need to move from being customer-literate to customer fluency
Only 25% of firms are ready to offer ‘end-to-end’ digital CX
Jahia’s N.A. president suggests CX questions you should ask yourself to avoid failure
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