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Amazon Connect VP on combining AI with human care in customer service
40% of consumers say they returned products due to incorrect information
My ‘Mean Girls’ experience was a smoke show
Wegmans takes a fast follower approach to AI-assisted grocery shopping
74% of brands using ‘action-taking’ AI see improved resolution rate
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About
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Amazon Connect VP on combining AI with human care in customer service
40% of consumers say they returned products due to incorrect information
My ‘Mean Girls’ experience was a smoke show
Wegmans takes a fast follower approach to AI-assisted grocery shopping
74% of brands using ‘action-taking’ AI see improved resolution rate
CX North America
How CIBC morphed into a modern, relationship-oriented bank
AT&T exec provides 3 ways to stay dialed in on customer obsession
Forrester offers a glimpse of a future filled with ‘invisible experiences’
Best Buy execs offer 5 CX best practices
How Ford’s focus on CX is gaining traction
The CX habit that Forrester says will define customer-obsessed leaders
How Kimberly-Clark uses data to bring better digital experiences to life
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts
How TOMS ensured its new impact strategy was the right fit
Forrester identifies 4 CX themes that should inform business priorities
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