curbside pickup

More than a quarter of Gen Z have lied to return a product
55% of online shoppers prefer making returns in-store
Curbside pickup drops from 34% of retailers to 25%
What Sport Chek’s CX team wants to know about its ‘Pick Up and Pay’ experience
Gap Inc. consumer insights manager explains how survey data is informing CX decisions
Nearly half of consumers say they’re spending more time researching online purchases
curbside pickup experience
3 Ways to improve the curbside pickup experience