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Air Canada director reveals the ‘Trojan horse’ that introduced its improved design system
89% of consumers say AI has hurt their experience in some way
43% of consumers feel more loyal to the AI shopping tools than retailers
Salesforce plans to offer AI agent Casey an ‘Optimizer’
What Gap’s ‘Fashiontainment’ strategy means for customer experiences
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Air Canada director reveals the ‘Trojan horse’ that introduced its improved design system
89% of consumers say AI has hurt their experience in some way
43% of consumers feel more loyal to the AI shopping tools than retailers
Salesforce plans to offer AI agent Casey an ‘Optimizer’
What Gap’s ‘Fashiontainment’ strategy means for customer experiences
curbside pickup
More than a quarter of Gen Z have lied to return a product
55% of online shoppers prefer making returns in-store
Curbside pickup drops from 34% of retailers to 25%
What Sport Chek’s CX team wants to know about its ‘Pick Up and Pay’ experience
Gap Inc. consumer insights manager explains how survey data is informing CX decisions
Nearly half of consumers say they’re spending more time researching online purchases
3 Ways to improve the curbside pickup experience
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