Cisco

Building customer agency into AI-powered customer experiences
76% of B2B pros say agentic AI can’t replicate human empathy in CX
Only 52% of specialty retailers focused on creating memorable experiences
How to turn CX Day celebrations into action
Webex hologram
An inside look at Webex Hologram’s potential to reimagine customer experiences
Cisco combines WebEx Contact Center with IMIMobile to streamline customer journeys
2020 CXPA Impact Awards
Fannie Mae, IBM execs among CXPA Impact Award winners amid CX Day celebration
Folloze B2B personalization
Folloze VP wants marketers to focus more on the sales side of CX
William Putsis Carrot and Stick
The author of ‘The Carrot and the Stick’ makes the connection between CX and strategic control points