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Air Canada director reveals the ‘Trojan horse’ that introduced its improved design system
89% of consumers say AI has hurt their experience in some way
43% of consumers feel more loyal to the AI shopping tools than retailers
Salesforce plans to offer AI agent Casey an ‘Optimizer’
What Gap’s ‘Fashiontainment’ strategy means for customer experiences
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Home
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Air Canada director reveals the ‘Trojan horse’ that introduced its improved design system
89% of consumers say AI has hurt their experience in some way
43% of consumers feel more loyal to the AI shopping tools than retailers
Salesforce plans to offer AI agent Casey an ‘Optimizer’
What Gap’s ‘Fashiontainment’ strategy means for customer experiences
chief customer officers
Meet the new chief customer officers at Mars, SAP, Gong and more
Meet the new chief customer officers at SmartSheet, Glassbox, Equinix and more
Meet the new chief customer officers at The Hershey Company, Coke Florida and more
Ataccama chief customer officer shares his three core focus areas
SugarCRM chief customer officer is aiming for the CX sweet spot
Talkdesk’s chief customer officer discusses the ongoing need for a human touch in CX
Nationwide’s first chief customer officer on how she defined (and began fulfilling) her role
Are CMOs *really* the ideal chief customer officers?
Conversity chief customer officer shares a key learning from his first 90 days
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