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31% of retailers say AI wrongly took action on a shopper’s account
Microsoft technologist warns of repeating the ‘Clippy’ mistake with AI
48% of shoppers expect order confirmations within one minute
43% of consumers feel more loyal to the AI shopping tools than retailers
74% of brands using ‘action-taking’ AI see improved resolution rate
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
31% of retailers say AI wrongly took action on a shopper’s account
Microsoft technologist warns of repeating the ‘Clippy’ mistake with AI
48% of shoppers expect order confirmations within one minute
43% of consumers feel more loyal to the AI shopping tools than retailers
74% of brands using ‘action-taking’ AI see improved resolution rate
chief customer officer
A CX leader creates a ‘role builder’ to help his peers and recruiters connect
Meet the new chief customer officers at Old Navy, Reach, Lytx and more
Meet the new chief customer officers at Simply Good Foods, FranConnect, Emburse and more
Meet new chief customer officers at IMG, Oatly, Recurly and more
New chief customer officers at Campbell Soup Co., Samsung, Verizon and more
Reputation’s new chief customer officer on a key CX skillset, creating health maps and more
McDonald’s chief customer officer serves up his CX priorities
Chief customer officer conversations: Fetch’s David Sommer on making loyalty programs fun
Chief customer officer conversations: Unit4’s Jean De Villiers on meeting midmarket needs
Xero’s chief customer officer gives an accounting of what CX leadership looks like
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