chatbots

Nearly half of consumers mistrust information coming from AI bots
57% of consumers want to see and touch items before buying
81% of consumers prefer chatbots when buying products like . . .
60% of Americans don’t want to hear AI bots say ‘Sorry’
81% of consumers would wait for a live service agent over an AI bot
An AWS CX leader offers guidance on using gen AI in contact centers
41% of consumers react negatively to AI used in digital experiences
70% of consumers prefer voice over typing and texting when using automated assistants
Gartner chatbots customer service
Just 8% of customers say they’re using chatbots for customer service
Only 18% of consumers believe CX has gotten better over the past three years