chatbots

Only 18% of consumers believe CX has gotten better over the past three years
89% of ‘highly confident’ business leads say expanding their use of digital channels has improved CX
Conversica CEO defines what ‘enterprise-ready ChatGPT’ means for CX
Conversica chatbot experience report
81% of B2B customers abandon chatbot conversations
Calabrio finds 30+ point CX perception gap between consumers and contact centers
The big CX decisions to make amid a recession
90% of chatbots in customer service used to route issues to agents
72% of consumers want bots to recognize their emotions
Microsoft virtual agents CX
Microsoft CX exec says purely automated chatbots didn’t work. Here’s how he got virtual and human agents to work as a team
TCN consumer attitudes customer service
7 out of 10 people prefer talking to a live agent for customer service