Strategy

How the wedding experience came to include getting work done
Gibson changes its CX tune as its embraces the DTC model
76% of consumers say online shopping lacks excitement
The new three ‘Rs’ and what they mean for CX
How Lush applies customer care in the cosmetics space
88% of consumer product brands want to overhaul engagement strategies
42% of loyal beauty and wellness customers make up 80% of sales
Why Roombas deserve more time to clean up their act
VectorHX founder breaks down the CX governance basics
5 missing CX ingredients food halls need
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