Strategy

Pathlight chief customer officer addresses three contact center challenges that aren’t going away
Chief customer officer conversations: Bluecore’s Ryan Deutsch on how to be an omnichannel thinker
Less than a quarter of consumers are comfortable sharing previous purchase data
Nike Lululemon Mirror lawsuit
The CX stakes in the Nike-Lululemon lawsuit
CX and UX
Why the CX and UX silos need to be broken to deliver better experiences
Simplr QSR customer service research
Less than a quarter of fast food restaurants nail CSAT across the entire journey
President's Choicee HeyPC
All the President’s Choice mentions: A customer feedback program with a missing ingredient
digital CX metrics
How to adapt CX metrics amid the shift to digital-first experiences
love bombing CX
When the quest to win customer loyalty leads to ‘love bombing’
CX careers great resignation
What the ‘Great Resignation’ means for CX careers
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