Strategy

77% of consumers usually feel frustrated while holiday shopping online
Why Studs is setting up a chapel in Vegas to celebrate piercings
Wildfire CMO demonstrates how brands can offer rewards for AI shopping
An aftermarket expert writes the book on mastering the after-sales experience
1 in 5 consumers use AI to decide where to eat or stay
How Yelp is offering AI to provide brands more CX help
The perfect icon to visual customer experience design
Spotify product director lays down how AI can enhance both audience and artist experiences
46% of execs predict their loyalty program will be irrelevant within three years
Taylor Swift just remapped the customer journey
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