Customer Service

The original and the best makeup destroying series on YouTube (and probably everywhere …

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Twitter CSAT
Use Twitter in your CX strategy and boost customer satisfaction 19%, research says
Simplr State of CX study
Simplr employs mystery shoppers to rate DTC brands on three ‘Rs’ of CX
These CX stats suggest companies are lying to themselves about the quality of human-machine handoffs
Lifesize CxEngage Video
The subtle but important distinction between WFH and CX From Home
Undefined World Elisa Reggiardo
Tymeshift chief brand officer co-authors book about CX leaders’ origin stories
Zendesk CX for startups
Zendesk studies startup spending on customer service tools as part of a CX strategy
Sitel CX data suggests brands are enjoying a ‘state of grace’ from forgiving consumers
What may get overlooked amid the debate over CX efficiencies
3CLogic execs warn that voice is being siloed from omnichannel customer experiences
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