Verint

Verint Engage 2025 to keep conversation on AI amid acquisition news
Customer churn based on one poor experience jumps to 78%
86% of retailers face challenges staffing customer-facing roles
89% of ‘highly confident’ business leads say expanding their use of digital channels has improved CX
Nancy Porte Verint CX
Verint VP of Global CX offers the best answer to ‘Who owns the customer?’