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77% of consumers usually feel frustrated while holiday shopping online
Google UX director teaches the best way to map out critical user journeys
TopRank data shows 74% of B2B pros believe influencer marketing could improve CX
Norwegian Cruise Line, Amex and Zoom execs share the secrets of swipe right-worthy CX
Why Coinbase’s customer service issues made the nightly news
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
77% of consumers usually feel frustrated while holiday shopping online
Google UX director teaches the best way to map out critical user journeys
TopRank data shows 74% of B2B pros believe influencer marketing could improve CX
Norwegian Cruise Line, Amex and Zoom execs share the secrets of swipe right-worthy CX
Why Coinbase’s customer service issues made the nightly news
T-Mobile
What branded calling communicates about your customer experience
Inside T-Mobile’s ‘uncarrier’ approach to CX
How T-Mobile captures (and responds to) the voice of its B2B customers
Doing Things Media president shares how memes in CX could make brands and their customers smile
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Home
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FAQ
Looking for The360Mag?
About
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