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40% of consumers say they returned products due to incorrect information
77% of consumers usually feel frustrated while holiday shopping online
Google UX director teaches the best way to map out critical user journeys
Why Coinbase’s customer service issues made the nightly news
How Ashley Furniture is building better CX through automation and AI
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
40% of consumers say they returned products due to incorrect information
77% of consumers usually feel frustrated while holiday shopping online
Google UX director teaches the best way to map out critical user journeys
Why Coinbase’s customer service issues made the nightly news
How Ashley Furniture is building better CX through automation and AI
Starbucks
Starbucks CTO says her team is developing AI to tackle wait times
Starbucks’ quest for the occasional customer
What the man behind ‘the Starbucks of dentistry’ can teach you about CX
Consumers believe loyalty programs save them $56 per month, but . . .
ServiceNow shows how gen AI could rescue your Starbucks order
The key ingredients that will fuel CX in a category like ready-to-drink coffee
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Home
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