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Customer experience strategies to offset tariff pain
Amazon Connect VP on combining AI with human care in customer service
The fight against customer service fraud is about to get ugly
Live voice interactions forecast to make up 60% of inbound calls in 2026
77% of consumers would recommend brands based on personalized service
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Customer experience strategies to offset tariff pain
Amazon Connect VP on combining AI with human care in customer service
The fight against customer service fraud is about to get ugly
Live voice interactions forecast to make up 60% of inbound calls in 2026
77% of consumers would recommend brands based on personalized service
SAP
SAP CX CMO foresees a big shift in customer loyalty in 2026
SAP CX exec walks through loyalty management and engagement tools
SAP CX president offers advice on agentic AI adoption
How Essity is enhancing the e-commerce experience across all its health and hygiene brands
How the San Jose Sharks attack CX
Aldo Group CIO is trying AI on for size to improve CX
Nestlé lists the ingredients necessary for the sweetest CX
SAP CX chief revenue officer identifies gen AI’s bottom line potential
SAP demos a reimagined online-offline shopping experience
Bond EVP: ‘We’re the CDP for customer loyalty’
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