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In praise of Ikea’s short-term CX thinking
CX leader’s book warns of an AI ‘trust recession’
53% of AI projects have exceeded budgets, CX leaders say
What solving a wuzzle can teach you about tackling CX
61% of consumers have yelled at automation to route them to a human
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
In praise of Ikea’s short-term CX thinking
CX leader’s book warns of an AI ‘trust recession’
53% of AI projects have exceeded budgets, CX leaders say
What solving a wuzzle can teach you about tackling CX
61% of consumers have yelled at automation to route them to a human
Nuvi
Reputation chief customer officer identifies the role of sentiment and emotion in CX success
Nuvi execs share all the feels CX pros could identify with its emotion analytics algorithm
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