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73% of consumers say human-only service drives loyalty
How ESPN coached its ‘fanbot’ to ensure it became a true team player
61% of consumers have yelled at automation to route them to a human
Rakuten Ready clocks the differences in time across in-store, curbside and drive-thru experiences
92% of consumers expect brands to match the best experience they’ve ever had
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
73% of consumers say human-only service drives loyalty
How ESPN coached its ‘fanbot’ to ensure it became a true team player
61% of consumers have yelled at automation to route them to a human
Rakuten Ready clocks the differences in time across in-store, curbside and drive-thru experiences
92% of consumers expect brands to match the best experience they’ve ever had
Meta
CX takeaways from the social media addiction trial
How Meta’s decision to fire its fact-checkers will change the experience of using Facebook and Instagram
Why celebrities don’t make chatbots any better
TikTok team lead explains how it makes predictions that benefit customers
Kustomer CMO: CX should start at ‘Hello,’ not ‘Help!’
When a different level of CX is indicated by a blue check mark
51% of consumers like it when customer service reps joke with them
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