Meta

How Meta’s decision to fire its fact-checkers will change the experience of using Facebook and Instagram
Why celebrities don’t make chatbots any better
TikTok team lead explains how it makes predictions that benefit customers
Kustomer CMO: CX should start at ‘Hello,’ not ‘Help!’
When a different level of CX is indicated by a blue check mark
51% of consumers like it when customer service reps joke with them