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CES 2026: How automotive CX will drive the future of cars
48% of consumers have four or more loyalty cards saved in digital wallets
48% of CX leaders plan to access AI via BPO partners
40% of consumers say they returned products due to incorrect information
SAP CX CMO foresees a big shift in customer loyalty in 2026
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Now
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CES 2026: How automotive CX will drive the future of cars
48% of consumers have four or more loyalty cards saved in digital wallets
48% of CX leaders plan to access AI via BPO partners
40% of consumers say they returned products due to incorrect information
SAP CX CMO foresees a big shift in customer loyalty in 2026
journey mapping
A Johnson & Johnson CX lead offers a simple way to orchestrate data for journey management
Inside customer journey mapping at Dow, Box and Vault
How Krispy Kreme filled a donut-sized hole in its customer journey map
An expert in customer journeys explains why most maps lead absolutely nowhere
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