Inbound 2020

Rachael Powell, chief customer officer, Xero
Xero chief customer officer defines her ‘JEDI’ scorecard for measuring CX success
Katya Andresen CX
Capital One CX exec shows how anthropology, neuroscience and behavioral economics can shape better experiences
Hubspot customer success
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys