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Volvo is working on a driving experience so good you can ignore the car
7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences
What solving a wuzzle can teach you about tackling CX
Simplr employs mystery shoppers to rate DTC brands on three ‘Rs’ of CX
Why Amazon’s Ring takes a ‘neighborhood experience’ approach to customer service
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Home
About
Subscribe
FAQ
Now
Week
Month
Volvo is working on a driving experience so good you can ignore the car
7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences
What solving a wuzzle can teach you about tackling CX
Simplr employs mystery shoppers to rate DTC brands on three ‘Rs’ of CX
Why Amazon’s Ring takes a ‘neighborhood experience’ approach to customer service
Inbound 2020
Xero chief customer officer defines her ‘JEDI’ scorecard for measuring CX success
Capital One CX exec shows how anthropology, neuroscience and behavioral economics can shape better experiences
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
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