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Medallia, Ipsos execs discuss the key takeaways from Canadian CX data
Republix CEO proposes an agency experience for brand customers that’s not a holding company
What solving a wuzzle can teach you about tackling CX
EasyJet head of customer service explains how he’s tackling the hardest CX issues
Nestlé exec shows how context has transformed its response to customer feedback
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Home
About
Subscribe
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Now
Week
Month
Medallia, Ipsos execs discuss the key takeaways from Canadian CX data
Republix CEO proposes an agency experience for brand customers that’s not a holding company
What solving a wuzzle can teach you about tackling CX
EasyJet head of customer service explains how he’s tackling the hardest CX issues
Nestlé exec shows how context has transformed its response to customer feedback
Inbound 2020
Xero chief customer officer defines her ‘JEDI’ scorecard for measuring CX success
Capital One CX exec shows how anthropology, neuroscience and behavioral economics can shape better experiences
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
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